Why I Wrote “The Truth About Scandal”

Sticky situations crop up daily across corporate America. Add in our never-ending 24-hour news cycle and the perennial risk of disgruntled employees airing out dirty laundry to their scandal-thirsty followers,

Stop saying ‘change is hard’

Leaders, I understand why you regularly say “change is hard” when you’re addressing your team about a switch in policy, procedure or practice. You’re trying to show that you’re thinking

Why you need to stop apologizing

I often have the participants in my professional workshops write a draft of their elevator speech, sales pitch or other standard communication. Then I have them share it with the