The email’s subject line first caught my eye: “Thank you is not enough …” A quick glance at the sender and a smile swept across my face. The email, from
Leaders, I understand why you regularly say “change is hard” when you’re addressing your team about a switch in policy, procedure or practice. You’re trying to show that you’re thinking
I often have the participants in my professional workshops write a draft of their elevator speech, sales pitch or other standard communication. Then I have them share it with the
Attention leaders: If you want people to do something different, you need to communicate in a way that leads to that desired outcome. It’s all about positivity. Unfortunately, as humans,
With today’s office team environment, many professionals have been plagued by the situation facing this Spill the Truth reader: Dear Melissa, How should I address workers who are not timely
This question from one of my readers is an especially sensitive one: Dear Melissa, At a group meeting, a younger man told an inappropriate joke of a sexual nature.
Dear Melissa, Working in close quarters, one of the groups chitchats all day long which is very distracting to the others in the area. I sometimes join in, but they
When I was in corporate America, I never worked 40 hours in the office. Never. I still got promoted and I still got results. But I never made it a
When I was in my late 20s, I was working at my first corporate job. During my annual performance review, my boss said I was pushy, aggressive and overbearing. I
Like most teenagers, my first real job was at a fast food restaurant: Taco John’s to be exact. It wasn’t illustrious, but it paid the bills. Then one evening, it