Managing conflict Melissa's Valentine's Day themed childhood photo

The Birthday Lie

My reputation management career was sparked by a lie I told when I was 11 years old, giving me valuable experience for empathy during crisis.

When I was 11 years old, I told a lie that haunted me for 9 years. It happened on Valentine’s Day. I’m sitting in class listening to my 5th-grade teacher,

Conflict in the workplace Photo of Group Avoiding Political Talk Work Party

How to Successfully Avoid Political Conversations at Work Holiday Parties

Work holiday parties can turn awkward fast—especially if someone brings up politics. Here are 7 power phrases you can use to successfully redirect the conversation to more neutral territory.

With work holiday parties in full swing (and likely a few cocktails being served in celebration of another year in business), there are bound to be some conversations that stray