Smartphones have certainly accelerated the speed of business. But they haven’t reinvented the wheel. There are still two basic ways to communicate: speaking and writing. Sure, smartphones let you communicate
Like most teenagers, my first real job was at a fast food restaurant: Taco John’s to be exact. It wasn’t illustrious, but it paid the bills. Then one evening, it
Whenever I speak to groups about how to deliver bad news or navigate tough conversations, there are two communication techniques I share. The first is how to craft smart,
