Jack writes, “Two years ago I left a large utility corporation, where it seemed I’d never stand out, to accept a leadership role with my local parks & recreation department. Ever since my first day, I have been working non-stop, nights and weekends. The intensity of the job is tremendous. Things had fallen so far behind, and they expect me to do everything. My family is suffering, and now I’m considering an offer back at the utility company. My boss relies on me for everything, and I know he’ll take my leaving personally. How do I tell him, it’s not you it’s me?”
Mistakes: Relax, We All Make Them It’s hard to know how to communicate effectively and demonstrate business diplomacy when you’re in the middle of a conflict with clients or coworkers
Delivering difficult news isn’t easy. But many leaders find themselves routinely having to communicate something unpleasant to their teams or clients. Perhaps a deadline was missed or a proposal declined.
If you’re a leader, business owner or manager, you will be faced with losing team members through career moves or layoffs. When that time comes, you want to convey the
Ask any manager what the hardest part of their job is and she or he will probably tell you: It’s managing the personalities and the interpersonal conflicts of their team.
I’m not talking about the election, a celebrity scandal or the next weather event. I mean in your professional life. Business can be hard. Deals don’t always go the way
The bad news: Crises happen. The good news: About 80 percent of the issues and objections that people can throw at you in any given business crisis can be foreseen. That’s what
Whenever I speak to groups about how to deliver bad news or navigate tough conversations, there are two communication techniques I share. The first is how to craft smart,
Supporting my clients often involves helping them say no to people making unrealistic demands. My role is to coach them on good ways to decline requests without putting their reputations
Several years ago, I went from being the hottest ticket in a billion-dollar company to the last person anyone wanted to talk to. And it happened in just two weeks.