Delivering difficult news isn’t easy. But many leaders find themselves routinely having to communicate something unpleasant to their teams or clients. Perhaps a deadline was missed or a proposal declined.
If you’re a leader, business owner or manager, you will be faced with losing team members through career moves or layoffs. When that time comes, you want to convey the
Ask any manager what the hardest part of their job is and she or he will probably tell you: It’s managing the personalities and the interpersonal conflicts of their team.
I’m not talking about the election, a celebrity scandal or the next weather event. I mean in your professional life. Business can be hard. Deals don’t always go the way
I’ve been ghostwriting messages for clients for years. One thing I can tell you for certain: They all struggle when it comes to choosing the best way to communicate in
The bad news: Crises happen. The good news: About 80 percent of the issues and objections that people can throw at you in any given business crisis can be foreseen. That’s what
The fact is, bad news exists; there’s no way around it. People lose jobs, prospects choose competitors, projects hit roadblocks, and corporate structures change. Sugarcoating the facts, dodging phone calls,
Whenever I speak to groups about how to deliver bad news or navigate tough conversations, there are two communication techniques I share. The first is how to craft smart,
Supporting my clients often involves helping them say no to people making unrealistic demands. My role is to coach them on good ways to decline requests without putting their reputations
Several years ago, I went from being the hottest ticket in a billion-dollar company to the last person anyone wanted to talk to. And it happened in just two weeks.