Good ways to say goodbye

If you’re a leader, business owner or manager, you will be faced with losing team members through career moves or layoffs. When that time comes, you want to convey the

What to say when things go wrong?

The bad news: Crises happen. The good news: About 80 percent of the issues and objections that people can throw at you in any given business crisis can be foreseen. That’s what

Little Lies Are A Big Mistake

The fact is, bad news exists; there’s no way around it. People lose jobs, prospects choose competitors, projects hit roadblocks, and corporate structures change. Sugarcoating the facts, dodging phone calls,

How to make tough talks easy

Whenever I speak to groups about how to deliver bad news or navigate tough conversations, there are two communication techniques I share.   The first is how to craft smart,