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Effective Communication

Managing conflict Melissa's Valentine's Day themed childhood photo
February 14, 2022in Managing conflict 0 Comments 0 Likes

The Birthday Lie

When I was 11 years old, I told a lie that haunted me for 9 years. It happened on Valentine’s Day. I’m sitting in class listening to my 5th-grade teacher,

by Melissa DeLay
Conflict in the workplace I had a revelation … and it’s going to benefit you
July 19, 2018in Conflict in the workplace 0 Comments 0 Likes

I had a revelation … and it’s going to benefit you

It’s good to share. That’s something I tell my kids as well as my clients. If you’re a regular reader of my blog, you know that I’m always providing the

by Melissa DeLay
Positive impressions Your smartphone addiction may be hurting your career
February 8, 2018in Positive impressions 0 Comments 0 Likes

Your smartphone addiction may be hurting your career

Smartphones have certainly accelerated the speed of business. But they haven’t reinvented the wheel. There are still two basic ways to communicate: speaking and writing. Sure, smartphones let you communicate

by Melissa DeLay
Conflict in the workplace Say This, Not That: How to address coworkers who miss deadlines
December 21, 2017in Conflict in the workplace 0 Comments 0 Likes

Say This, Not That: How to address coworkers who miss deadlines

With today’s office team environment, many professionals have been plagued by the situation facing this Spill the Truth reader: Dear Melissa, How should I address workers who are not timely

by Melissa DeLay
Managing conflict Say This, Not That, Week 3: How to respond to an inappropriate joke (Quiz)
December 14, 2017in Managing conflict 0 Comments 0 Likes

Say This, Not That, Week 3: How to respond to an inappropriate joke (Quiz)

This question from one of my readers is an especially sensitive one:   Dear Melissa, At a group meeting, a younger man told an inappropriate joke of a sexual nature.

by Melissa DeLay
Managing conflict Men, women and office communication
October 5, 2017in Managing conflict 0 Comments 0 Likes

Men, women and office communication

Men and women communicate differently. Of course, personality matters and no two people are the same. But overall, I’ve noticed that these differences between the sexes can have a significant

by Melissa DeLay
Joule U Cram Day Class – Power of Email
September 26, 2017in 0 Comments 0 Likes

Joule U Cram Day Class – Power of Email

Use this strategic business tool for significant results! Today, more business than ever before is conducted using email. In fact, research indicates that 30 billion legitimate business emails are sent

by Melissa DeLay
Conflict in the workplace Seven office habits that can spoil your reputation
September 14, 2017in Conflict in the workplace 0 Comments 0 Likes

Seven office habits that can spoil your reputation

Leaders are supposed to engage and inspire people. But sometimes they come off as jerks. Most don’t do it on purpose. Often they have a lot on their plates and

by Melissa DeLay
Positive impressions communication skills
August 25, 2017in Positive impressions 0 Comments 0 Likes

Three reasons why you need to brush up on your communication skills

Effective business communication is vital. Nearly every interaction we have at the office involves words, either written or spoken. Choosing the right ones is the single greatest factor in improving

by Melissa DeLay
How to deliver bad news The dangers of hiding behind a cyber wall
June 23, 2017in How to deliver bad news 0 Comments 0 Likes

The dangers of hiding behind a cyber wall

Delivering difficult news isn’t easy. But many leaders find themselves routinely having to communicate something unpleasant to their teams or clients. Perhaps a deadline was missed or a proposal declined.

by Melissa DeLay
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Here’s What Women in Leadership Need to Know
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Spill the Truth

  • Four Tips For Effectively Communicating a Mistake
  • Why You Shouldn’t Rely on Lawyers During a Public Relations Crisis
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  • The Birthday Lie
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