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Positive impressions Your smartphone addiction may be hurting your career
February 8, 2018in Positive impressions 0 Comments 0 Likes

Your smartphone addiction may be hurting your career

Smartphones have certainly accelerated the speed of business. But they haven’t reinvented the wheel. There are still two basic ways to communicate: speaking and writing. Sure, smartphones let you communicate

by Melissa DeLay
Managing conflict Say This, Not That, Week 3: How to respond to an inappropriate joke (Quiz)
December 14, 2017in Managing conflict 0 Comments 0 Likes

Say This, Not That, Week 3: How to respond to an inappropriate joke (Quiz)

This question from one of my readers is an especially sensitive one:   Dear Melissa, At a group meeting, a younger man told an inappropriate joke of a sexual nature.

by Melissa DeLay
Positive impressions Why you shouldn't let others define you
September 28, 2017in Positive impressions 0 Comments 0 Likes

Why you shouldn’t let others define you

When my daughter was about six years old, I witnessed a communication dilemma that had the power to negatively affect her life forever. So, I put a stop to it.

by Melissa DeLay
Positive impressions communication skills
August 25, 2017in Positive impressions 0 Comments 0 Likes

Three reasons why you need to brush up on your communication skills

Effective business communication is vital. Nearly every interaction we have at the office involves words, either written or spoken. Choosing the right ones is the single greatest factor in improving

by Melissa DeLay
CEO secrets TruPerception texting in the workplace
June 16, 2017in CEO secrets 0 Comments 0 Likes

The Message Maven’s guide to texting in the workplace

Chances are, your workplace communication techniques have changed since you began your career. I remember receiving paper memos in my office mailbox. I always took note of whose mailbox was

by Melissa DeLay
Positive impressions The Truth About Your Employees
April 6, 2017in Positive impressions 1 Comments 0 Likes

The truth about your employees

Listen up, top brass. There are two truths about employees that everyone in a leadership or management role needs to know. And, when you know these two truths – which

by Melissa DeLay
Positive impressions power-of-perception-truperception
March 16, 2017in Positive impressions 2 Comments 0 Likes

The power of perception is real

I’m short. And I’m proud of it. And apparently many people I meet for the first time are surprised by my stature. It’s not uncommon for people meeting me for

by Melissa DeLay
Sales strategies truperception customer service
March 3, 2017in Sales strategies 0 Comments 0 Likes

Disney’s customer service is more than a fantasy

Last week, I had the distinct privilege of taking my two children on our first-ever Disney cruise. For seven glorious nights, we sailed through the western Caribbean on a ship

by Melissa DeLay
Positive impressions Trump tricks - TruPerception
November 10, 2016in Positive impressions 2 Comments 0 Likes

Can Trump learn new tricks?

I have sifted through scores of quotes from Donald Trump’s campaign.  They’re laced with emotionally charged words: ugly, fat, disgusting, crooked and nasty, to name a few. They’re also rife

by Melissa DeLay
Positive impressions perfect brand story
September 29, 2016in Positive impressions 0 Comments 0 Likes

Surprising benefits of a perfected brand story

Every professional needs a brand story. A polished elevator speech and proof points – the evidence of your value – help you make a memorable first impression and maintain a

by Melissa DeLay
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