...language. Here are a few common scenarios you can draw from to help you communicate effectively: Dealing with an unwarranted refund request? Put the responsibility of follow-through back on the...
...your team, customers and peers. But many leaders aren’t born communicators, which probably contributed to the birth of FAQs. Here are the problems FAQs create: They make it too easy...
You need to wage a carefully strategized, multipronged campaign to get people to act in your favor. Use well-written emails as your main course of action.
...and implement leadership development programs. In that case your proof point might read like this: “A ready-to-resign leader learned how to manage a difficult boss, resulting in a HUGE promotion.”...
There is a right way and a wrong way for leaders to participate in company parties. Here are five tips for getting to know your employees at your holiday party.
...you help plan your company’s holiday party, be sure to act on two truths that apply to all internal communication efforts: Employees want to work for a company they believe...
...effect on an office’s productivity, cohesiveness and reputation. Men and women often have different communication styles in three areas: Accepting compliments. Pay a man a compliment and he’ll say, “Thank...
Insulted by your boss or employer? Learn how to respond and take action from a professional communications consultant.
...review. But he chose to criticize instead. I wasn’t exactly sure how to turn the tables — I was far from the crisis manager and communications expert I am now...
Attention leaders: If you want people to do something different, you need to communicate in a way that leads to that desired outcome. It’s all about positivity. Unfortunately, as humans,...
...doesn’t matter how either party feels about the situation, because you’re all working to achieve results for the company. Following what has already been set as objectives by the company...