Smartphones have certainly accelerated the speed of business. But they haven’t reinvented the wheel. There are still two basic ways to communicate: speaking and writing. Sure, smartphones let you communicate...
Self-denigration—more than any other communication misstep—negatively affects your reputation. So, at the very least, don’t put yourself down.
Recently, I conducted a workshop for a group of professionals on how to create a compelling elevator speech. As part of the process, I had them write a draft and...
My reputation management career was sparked by a lie I told when I was 11 years old, giving me valuable experience for empathy during crisis.
...You’ll get real-world examples and practical tips to know how to address major communication roadblocks so you can come from a position of power regardless of the situation. Give yourself...
Early in my career I worked for a well-known manufacturing company. One day, seemingly out of the blue, our CEO sent a company-wide email announcing that our entire IT department...
...crowd of thousands, you’re held to a higher standard. Because you have the platform, the audience expects you to adhere to stricter, more professional rules of etiquette. And that includes...
...your heart disease risk. Perhaps they’re commenting on my health? Or more likely, my appearance didn’t align with their perception of me. Height may be perceived as a marker for...
The key to business success is learning how to handle criticism. Learn three techniques to help you stay strong when you get beat down.
Several years ago, I went from being the hottest ticket in a billion-dollar company to the last person anyone wanted to talk to. And it happened in just two weeks....
...the name of niceness and certainly not in the name of perception. Walk away, get off the call or end the email chain as quickly as possible. By disengaging from...
...to hear what’s being said. You can’t learn anything while you’re talking. As a citizen and communicator, I challenge Mr. Trump to become a leader all people can respect. And...