Good gossip? There's no such thing. Engaging in gossip puts your reputation at risk. Learn how to communicate effectively when confronted by a gossiper.
...and rightfully concerned that what we said will come back to haunt us. Besides, engaging in gossip breeds more gossip, which can easily end up putting your reputation at risk....
...needs to know they don’t have to engage in a conversation that makes them uncomfortable. There’s a better way. Take for example, a local male colleague of mine. It’s common...
...here to share the office communication challenge which is making you feel more like Scrooge or the Grinch than a respected and influential leader. Each week of December, I’ll tackle...
Words can hurt, especially in the workplace where professional courtesies ought to be the norm. But there are steps you can take to minimize the pain.
...to clarify that comment. In what way am I not meeting expectations?” An employee starts screaming about a vendor. Temper their outburst with a comment such as “Help me understand...
...them, but also remind them about the demands you’re dealing with—e.g., work, kids, fatigue, etc. For example: “I want to come home for Thanksgiving more than anything, Mom. But I’ve...
The email’s subject line first caught my eye: “Thank you is not enough …” A quick glance at the sender and a smile swept across my face. The email, from...
...hear from executives frustrated about their company missing expectations, or from managers bewildered by their team’s lack of cohesiveness. Many are quick to blame external causes such as the economy...
...to help people communicate with power and purpose has merit. And coming so soon on the heels of a Star Tribune profile piece on me and TruPerception has certainly given...
Imagine an office where everyone works together for the good of the company. The employees are engaged, motivated and hard working. The clients are happy. And everyone treats each other...
...used tons of real-life examples, gleaned from my decades as a corporate communication strategist. I provide readers with the exact words to use to manage challenging situations without destroying their...