...Prescreen your messages. Send a copy to yourself and pretend it’s coming from a complete stranger. If you’d be likely to read it, you’re ready to hit send for real....
...word of caution, however: Use your common-sense filter to make sure your attempts at humor don’t offend. One of the best ways to prepare for these high-level meetings is to...
...they all freeze when it comes to nailing the perfect message. And the higher the stakes, the more chocked up they get. That’s because they feel ill-equipped. For some reason,...
...most common conflicts you might face. Here are a few of those common conflicts and the communications techniques that can help you communicate better under pressure: Know when...
Today, many offices are completely digital. That’s why I put together these essential etiquette tips for texting in the workplace.
...message that the current conversation isn’t important, and can damage your reputation. Be aware of coworkers’ texting preferences. Some coworkers may appreciate a quick text commending them on a great...
Ask any manager what the hardest part of their job is and she or he will probably tell you: It’s managing the personalities and the interpersonal conflicts of their team.
...facing conflicts head-on. Inappropriate comments or jokes. Here’s another case where leading by example is golden. If you act with civility, so will others. If negative language or offensive comments...
...Unless it’s a life-or-death situation, an irate customer or you’re under deadline, 24 hours is a perfectly acceptable response rate for any email. For a text, four hours is reasonable....
...on the part of company management. Winterkorn’s corporate messaging was overwritten and insincere. Days before his resignation, he issued this statement: “ . . . I don’t have the answers...
Character is built one word at a time. The more positive a word is, the stronger its affect will be. Take a close look at your character.
...strong moral compass. That’s because I’ve dedicated 98 percent of my parenting efforts to building their character. And character is built one word at a time. The more positive a...
Some people seem to embrace it, while others dig in their heels in favor of the status quo. Is openness to change a personality trait?
...dealt with. In other words, it comes down to how a person communicates with you. One thing I can say for sure from my 17 years in communications is this:...