Smartphones have certainly accelerated the speed of business. But they haven’t reinvented the wheel. There are still two basic ways to communicate: speaking and writing. Sure, smartphones let you communicate
Leaders, I understand why you regularly say “change is hard” when you’re addressing your team about a switch in policy, procedure or practice. You’re trying to show that you’re thinking
I often have the participants in my professional workshops write a draft of their elevator speech, sales pitch or other standard communication. Then I have them share it with the
Attention leaders: If you want people to do something different, you need to communicate in a way that leads to that desired outcome. It’s all about positivity. Unfortunately, as humans,
With today’s office team environment, many professionals have been plagued by the situation facing this Spill the Truth reader: Dear Melissa, How should I address workers who are not timely
This question from one of my readers is an especially sensitive one: Dear Melissa, At a group meeting, a younger man told an inappropriate joke of a sexual nature.
When my daughter was about six years old, I witnessed a communication dilemma that had the power to negatively affect her life forever. So, I put a stop to it.
Effective business communication is vital. Nearly every interaction we have at the office involves words, either written or spoken. Choosing the right ones is the single greatest factor in improving
Listen up, top brass. There are two truths about employees that everyone in a leadership or management role needs to know. And, when you know these two truths – which
I’m short. And I’m proud of it. And apparently many people I meet for the first time are surprised by my stature. It’s not uncommon for people meeting me for