Like most teenagers, my first real job was at a fast food restaurant: Taco John’s to be exact. It wasn’t illustrious, but it paid the bills. Then one evening, it
With the onslaught of media about sexual harassment and abuse, I want to make sure women (and girls) have the language skills they need to stay in control during uncomfortable
This blog is first in my series about Healthy Communication Ghosting: The act of ending a personal relationship with someone by suddenly and without explanation withdrawing from all communication. In
Everyone has stories about a particularly bad day they had at the office. It’s just part of work life. I’ve learned, however, that many difficult situations could have been avoided
I have sifted through scores of quotes from Donald Trump’s campaign. They’re laced with emotionally charged words: ugly, fat, disgusting, crooked and nasty, to name a few. They’re also rife
It’s stressful being a manager. You may have staff who are constantly complaining, employees who have an excuse for every kind of error and others who aren’t very reliable. Without
I’m not talking about the election, a celebrity scandal or the next weather event. I mean in your professional life. Business can be hard. Deals don’t always go the way
Copy bibles are all about you. They’re full of precrafted messages about you for you to use online, in person and over the telephone to promote you. And if you
The bad news: Crises happen. The good news: About 80 percent of the issues and objections that people can throw at you in any given business crisis can be foreseen. That’s what
Let’s face it: Behind every great athlete is a great coach, a dedicated professional who helps them perfect their God-given abilities. As a coach, I help clients hone their effective
