How to make tough talks easy

Whenever I speak to groups about how to deliver bad news or navigate tough conversations, there are two communication techniques I share.   The first is how to craft smart,

Stop saying you’re sorry

It’s hard to know how to communicate effectively and demonstrate business diplomacy when you’re in the middle of a conflict with clients. Let’s suppose you’ve dropped the ball, which means

What to Expect in the Year Ahead

My goal for Spill the Truth in 2015 is to continue to address a diversity of communication-related issues and provide actionable tips that will make a positive difference in how,

Spill the Truth: A Better Way to Vent

Our world is currently plagued with conflict. Allegations of police brutality, racial injustice and wrongful deaths run rampant. Given this emotionally charged environment, protests are bound to occur. Last Thursday