I’ve been ghostwriting messages for clients for years. One thing I can tell you for certain: They all struggle when it comes to choosing the best way to communicate in
The bad news: Crises happen. The good news: About 80 percent of the issues and objections that people can throw at you in any given business crisis can be foreseen. That’s what
To a meaningful extent, corporate cultures are suffering the ill effects of today’s rampant negativity. As another respondent expressed it: “I am fortunate to work where there is a culture
Based on the 17 years I’ve worked with executives, I can tell you there are three areas in which men and women differ in their communication styles—and that they can
Here’s the thing about business prospects: Too often we let ourselves think we’re at their mercy, but we’re not. To influence a potential client, all you need to do is
Everyone enjoys a good joke, right? Unless, of course, you happen to be the butt of the joke, then it’s not nearly as much fun. Let’s face it: Words can
Yes, the truth can set you free. And being real always feels right. But a no-holds-barred attitude on expressing every emotion we feel is not what authenticity is about. Rather,
We all have one in our lives: a coworker, friend or family member who speaks in a way that rubs us wrong. Or, even worse, a boss that’s prone to
The fact is, bad news exists; there’s no way around it. People lose jobs, prospects choose competitors, projects hit roadblocks, and corporate structures change. Sugarcoating the facts, dodging phone calls,
If you haven’t read “The 5 Love Languages” by Dr. Gary Chapman, you should. It is one of my all-time favorite books. In it, Dr. Chapman outlines five ways to