Why Can’t We Change?

Change—whether it’s work related or personal—can be challenging. Some people seem to embrace it, while others dig in their heels in favor of the status quo. Is openness to change

Here’s How to Say it Right

Everywhere you look these days, we’re bombarded by dismally poor communications. Hell in a handbasket? Not quite. But it does seem that growing legions of people don’t think about how

How to make tough talks easy

Whenever I speak to groups about how to deliver bad news or navigate tough conversations, there are two communication techniques I share.   The first is how to craft smart,