What to Say When Things Go Wrong – August Workshop
August 18, 2016 @ 12:00 pm - 1:30 pm
August Workshop Series
Good ways to say everything…
and how to make your words work for you
Message Maven Melissa DeLay’s workshop series will help you communicate with confidence, regardless of the message. You’ll leave with the exact words to help you close more deals, protect your reputation, and manage those misbehaving clients and coworkers without damaging the relationship.
What to Say When Things Go Wrong
Bad things happen. Good communicators know how to deliver unpleasant news and still preserve their reputations. If you panic at confrontations, are stressed about telling a client “no” or are terrified of sharing disappointing news, this workshop is for you. You’ll leave with the tools and language needed to address even the most difficult situations without coming off as the bad guy.