
Manage the everyday crises with ease
Craft smart, influential messages on-the-fly
Control ambushes, difficult coworkers and client conflicts
I’ll work with you to create a program unique to your group’s needs, such as:
- Handling High-Pressure Moments with Tact and Objectivity
- Negotiating Without Fear or Guilt
- Knowing How to Ask for Almost Anything and Get a YES Most of the Time
- Positioning Yourself and Your Team as Credible in All Circumstances
- Promoting Positive Perceptions When Errors Occur or Deadlines are Missed
- Telling a Client or Stakeholder No
- Encouraging a Negligent Client or Stakeholder to do Their Part
- Diffusing Conflict and Sidestepping Ambushes or Finger Pointing
- Being as Transparent as Possible About the Things You Can’t Say
- Choosing the Best Language to Authentically Express Care and Concern
- Avoiding Words that Drive Others to Ignore You