My holiday gift to you …
Words for your most challenging office interactions
Say This, Not That
No matter your role in your company — management, sales, customer service — you likely find yourself in some difficult-to-manage situations from time to time. This year, as my holiday gift to you, I’m telling you the exact words to say to navigate these situations with ease and confidence.
I’ll tackle a new situation each week. I’ll cover what the average professional would say, and then the Message Maven rewrite.