The bad news: Crises happen. The good news: About 80 percent of the issues and objections that people can throw at you in any given business crisis can be foreseen.
In 1999, not long after starting my first corporate job, I had the pleasure of enduring a performance review. My manager (we’ll call him Tim) had already accepted a new
You know the feeling: You have a brand new client or an interested prospect. They’ve engaged with you, gushed about your capabilities and even insisted on more information. So, you
I’ve been ghostwriting messages for leaders for as long as I can remember. One thing I can tell you for certain is this: Regardless of their background, credentials or status, they all freeze when it comes to nailing the perfect message.
Lately I’ve seen article titles, email subject lines, blog posts and advertising laced with profanities. It seems to be a new trend, one I want to caution readers not to
I remember the first time I thought my diplomatic gifts could get me out of a jam. I was a teenager caught in the middle of a brawl between a friend of mine and a stranger in a back alley of Ottumwa, Iowa. Both young men were reckless, fierce and hell-bent on destruction. I tried to intervene with reason, empathy and humor, but the violence escalated.
Whether you’re negotiating million-dollar deals—or an extra inch of cube space—you need the presence of mind and bullet-proof tactics to make a winning case. There is definitely an art to successfully negotiating your way to a successful outcome. Diplomats practice it every day. Thankfully, it’s one we can all learn to use to our advantage.
Microsoft executive flunks Communications 101
I recently had the pleasure of hearing two young, up-and-coming women co-present at a business conference in the Twin Cities. During their talk, one of them made reference to an insult they received after being rewarded a large grant. The demeaning comment went something like this: “Nowadays, all it takes to get promoted is a short skirt and bright red lipstick.”