Is Content Really King?

There’s one major mistake that prevents us from giving effective presentations: We tend to focus on what we’re going to say rather than how we’re going to say it. When

Stop saying you’re sorry

It’s hard to know how to communicate effectively and demonstrate business diplomacy when you’re in the middle of a conflict with clients. Let’s suppose you’ve dropped the ball, which means

What every CEO needs to know

There are two truths about employees that everyone in a leadership or management role should know. When you know these two truths, which get to the heart of what makes

That’s inappropriate!

At least twice a month, I speak publically about how to deliver bad news. Audiences for these events often come prepared with scenarios they’d like me to respond to. At