Time to Call in a Coach?

We all have one in our lives: a coworker, friend or family member who speaks in a way that rubs us wrong. Or, even worse, a boss that’s prone to

Little Lies Are A Big Mistake

The fact is, bad news exists; there’s no way around it. People lose jobs, prospects choose competitors, projects hit roadblocks, and corporate structures change. Sugarcoating the facts, dodging phone calls,

Letting Leaders Fail

During the course of an active career, we encounter numerous situations where we need to stand our ground in order to be taken seriously for any type of advancement. Like

The Language of Love

If you haven’t read “The 5 Love Languages” by Dr. Gary Chapman, you should. It is one of my all-time favorite books. In it, Dr. Chapman outlines five ways to

Why Can’t We Change?

Change—whether it’s work related or personal—can be challenging. Some people seem to embrace it, while others dig in their heels in favor of the status quo. Is openness to change

Here’s How to Say it Right

Everywhere you look these days, we’re bombarded by dismally poor communications. Hell in a handbasket? Not quite. But it does seem that growing legions of people don’t think about how

Why is the high road harder?

You have to climb to reach your goal. And, like any climber, you will face obstacles. Often times they manifest themselves in other people who are determined to block your

How to make tough talks easy

Whenever I speak to groups about how to deliver bad news or navigate tough conversations, there are two communication techniques I share.   The first is how to craft smart,

Stop saying you’re sorry

It’s hard to know how to communicate effectively and demonstrate business diplomacy when you’re in the middle of a conflict with clients. Let’s suppose you’ve dropped the ball, which means