Crafting messages to manage conflicts

It’s tough to communicate effectively when emotions are running high. And knowing how to deliver bad news — without making things worse — is especially difficult for most people. Whether it’s

What to say when things go wrong?

The bad news: Crises happen. The good news: About 80 percent of the issues and objections that people can throw at you in any given business crisis can be foreseen. That’s what

Today’s Workplace: How Bad Is It?

To a meaningful extent, corporate cultures are suffering the ill effects of today’s rampant negativity. As another respondent expressed it: “I am fortunate to work where there is a culture