Why is the high road harder?

You have to climb to reach your goal. And, like any climber, you will face obstacles. Often times they manifest themselves in other people who are determined to block your

Christmas Cheer!

The holiday season is upon us. That means work should slow down, but mostly likely it won’t. So, if you’re like me, you’re trying to find time and energy to

Count your blessings!

The best way to combat the blues is to focus on the joy in your life, personally and professionally. Because things you invest positive energy in—through thoughts, words and action—will

Too many turkeys?

These days everybody has to borrow time from Peter to spend a little time with Paul. And you can count on the holiday season to exacerbate the situation. If the

How to make tough talks easy

Whenever I speak to groups about how to deliver bad news or navigate tough conversations, there are two communication techniques I share.   The first is how to craft smart,

Why I hate FAQs

I don’t know who first came up with the idea of FAQs, but I have a feeling it was someone who didn’t know how to communicate effectively. Why? Because if

How To Lick The Competition

  Some of my favorite childhood memories are going to Baskin Robbins with my dad on warm summer nights on the back of his motorcycle and having my pick of