Too many turkeys?
Too many turkeys?

These days everybody has to borrow time from Peter to spend a little time with Paul. And you can count on the holiday season to exacerbate the situation. If … [ Read more ]

Why I hate FAQs
Why I hate FAQs

I don’t know who first came up with the idea of FAQs, but I have a feeling it was someone who didn’t know how to communicate effectively. Why? Because … [ Read more ]