This little gem caught my eye: According to a recent study*, the likelihood of getting a response from your email drops 15 percent if it contains a grammatical error. If
Everyone has stories about a particularly bad day they had at the office. It’s just part of work life. I’ve learned, however, that many difficult situations could have been avoided
Persuasive language isn’t just for high-pressure sales people. As I mentioned in this NBC news interview, we all need to communicate with influence to get what we want. For some
Quite simply, copy bibles are a must for every business professional. They guarantee a memorable first impression, help you maintain a positive reputation, build your communication confidence and help you get what you want.
You can’t just sit back and expect good things to fall into your lap. We all know it takes effort. In many situations, getting what you want also requires someone
If you’re a leader, business owner or manager, you will be faced with losing team members through career moves or layoffs. When that time comes, you want to convey the
If you’re like most busy professionals, you spend a lot of time drafting persuasive messages. You may be soliciting business from a prospect, requesting help from a coworker or explaining
I have sifted through scores of quotes from Donald Trump’s campaign. They’re laced with emotionally charged words: ugly, fat, disgusting, crooked and nasty, to name a few. They’re also rife
It’s stressful being a manager. You may have staff who are constantly complaining, employees who have an excuse for every kind of error and others who aren’t very reliable. Without
Ask any manager what the hardest part of their job is and she or he will probably tell you: It’s managing the personalities and the interpersonal conflicts of their team.